Contact Us
Your voice is important. We are here to listen to your questions, suggestions, and resolve any issues to improve your experience with Namewheel.
Quick Solutions: Check Before Sending
We value your time. Often, the answer to your question is already available in our resources. Before sending us an email, please check these sections. This might give you an immediate solution and helps us focus on more complex issues.
How can I save or share my wheel?
After creating your wheel, click the 'Share' button. This will generate a unique link to your wheel. You can save this link in your bookmarks or share it with others. Anyone with the link can see and spin the wheel you created. Remember that shared wheels are public, so do not enter sensitive information.
Is Namewheel free?
Yes, Namewheel is completely free for all users. We maintain the site through advertising displayed on our pages, which allows us to cover server costs and continuous development. There are no paid features or subscriptions. You can use all our tools at no cost.
Can I use Namewheel in my videos or live streams?
Absolutely! We encourage the use of Namewheel for content creation on platforms like YouTube, Twitch, Instagram, and others. You can use our tool in your videos and streams, whether for giveaways, challenges, or any other creative idea. A mention or link to our site is always appreciated, but not required.
For more questions, visit our full FAQ page.
Official Contact Channel
If your question persists, we will be happy to help directly. Our official support channel is email. We centralize our communication to ensure no message is lost and that we can provide complete and well-documented answers.
Support Email Address
This is the only email monitored by our team for all inquiries.
Our goal is to reply to all messages within 48 business hours (excluding weekends and holidays). We appreciate your patience.
How to Write an Effective Message
To help us assist you as quickly and accurately as possible, providing clear details in your email makes all the difference. Please consider using one of the following topics in your email subject and include the suggested information.
- Subject: "Reporting a Technical Issue"
If something isn't working, help us reproduce the error. Include: (1) The exact URL of the page where the problem occurred. (2) A step-by-step description of what you did. (3) The browser and version you are using (e.g., Chrome 108). (4) The type of device (e.g., Android Phone, Windows Desktop). A screenshot or a short video is extremely helpful. - Subject: "Feature Suggestion"
We love new ideas! Describe the feature you would like to see and, if possible, explain how it would benefit you and other users. No idea is too small; your perspective is valuable for the evolution of Namewheel. - Subject: "Issue with an Ad"
If you encounter an inappropriate, malicious, or redirecting ad, your help is crucial. Please take a screenshot of the ad and, if possible, right-click on it and copy the link address. Send us this information so we can block the advertiser on our network. - Subject: "Data Privacy Inquiry"
For any questions related to your data, rights under LGPD/GDPR, or our Privacy Policy, use this topic so your message is forwarded with priority to the responsible person. - Subject: "Partnership and Press"
For business proposals, content collaborations, interviews, or other press inquiries, use this subject to ensure your message reaches the right person. - Subject: "General Question or Feedback"
If your question doesn't fit into the categories above, feel free to use this topic. We appreciate all comments, compliments, and constructive criticism.
Our Commitment to the Community
Namewheel was created to be a useful and fun tool for everyone. We believe the best way to evolve is by actively listening to our user community. Every email we receive is read and considered by our team. While we can't always implement every suggestion, they are fundamental in shaping the future of the site.
We do not have active social media profiles for support, as we prefer to dedicate our time and resources to providing thoughtful and detailed responses via email and developing new features. This centralized approach ensures that the quality of our support and our product remains high.
Thank you so much for using Namewheel and for helping us build it. Your participation makes all the difference.